Leisure and Spa Manager

Job Description

RARE OPPORTUNITY HAS BECOME AVAILABLE TO BE OUR LEISURE AND SPA MANAGER AT THE OLD ENGLAND HOTEL & SPA, LAKE WINDERMERE, CUMBRIA.

YOU MUST HAVE AT LEAST 3 YEARS EXPERIENCE IN LEISURE AND SPA MANAGEMENT

ATTRACTIVE SALARY, MONTHLY INCENTIVE SCHEME, FREE GYM & POOL MEMBERSHIP, COMPANY PENSION, COMPANY DISCOUNTS AND FREE FOOD DURING SHIFTS.

Overview
We are seeking a dynamic and motivated Leisure and Spa Manager to oversee and enhance our leisure and spa facilities and services. The ideal candidate will have a passion for promoting recreational activities and ensuring a high-quality experience for all guests This role requires strong leadership skills, exceptional organisational abilities, and a customer-focused mindset to effectively manage daily operations and drive engagement within the community.

Responsibilities

• Develop and implement leisure programmes that cater to diverse interests and age groups.
• Oversee the day-to-day operations of leisure and spa facilities, ensuring they are well-maintained and welcoming.
• Manage staff, providing guidance, training, and support to ensure excellent service delivery.
• Utilise strong sales management techniques to promote leisure activities, spa treatments, spa retail and increase participation.
• Maintain effective communication with customers, addressing inquiries and resolving issues promptly.
• Conduct regular assessments of programmes and facilities to identify areas for improvement.
• Collaborate with local organisations to promote community events and partnerships.
• Ensure compliance with health and safety regulations within all leisure activities.
• Prepare reports on facility usage, customer feedback, and financial performance.
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instil brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Recruit, manage, train and develop the team
• Positive working relationships to be established and maintained with colleagues throughout the hotel
• Achieve the Leisure Clubs annual budget and be accountable for maintaining and operating within financial targets
• Perform Duty Manager duties as required
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance
• Produce a monthly sales plan and execute special promotions to maximise daily revenue

Qualifications

• Proven experience in a managerial role within the leisure and spa sector is required.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Excellent phone etiquette and interpersonal skills for effective communication with customers and staff.
• Demonstrated leadership capabilities to inspire and motivate a team.
• Proficiency in administrative tasks including scheduling, budgeting, and reporting.
• Multilingual abilities are advantageous for engaging with a diverse clientele.
• Strong time management skills to prioritise tasks effectively in a fast-paced environment.

We invite passionate individuals who meet these qualifications to apply for this exciting opportunity

Job Types: Full-time, Permanent

Pay: £32,000.00-£36,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Leisure and Spa Manager: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person