Job Description

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: RECEPTION MANAGER

HOURS: ·

Monday – Friday : 5 x 5.5 shifts

Hours : either 8.00am – 1.30pm or 1.00pm – 6.30pm

Cover of Extended Access Clinics nights 6.30-8.30pm – maximum of twice a month, this will be paid at time and a half.

CLOSING DATE : 26th November

The post is subject to DBS, right to work and occupation health check.

MAIN PURPOSE OF POST

To provide a point of contact for patients.

To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.

KEY RESPONSIBILITIES

Reception duties

• Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
• Ensure patients without appointments, needing urgent treatment are dealt with sensitively whilst minimizing disruption to the surgery.
• Explain Practice arrangements and formal requirements to patients requiring medical services.
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Respond to queries and requests for assistance from patients and visitors
• Record home visit requests ensuring all relevant information is recorded. Refer to the duty doctor when necessary.
• Receive and make calls on behalf of the practice.
• Divert and transfer calls and take messages in line with practice procedures
• Action requests for ambulance transportation.
• Scanning and indexing of documents
• Monitoring and auctioning Practice email account
• Action tasks sent to reception
• Monitor Footfall and allocate queries as per protocol

Appointments

• Ensure familiarity with computerized appointments to include incidental and regular variations.
• Book appointments and recalls, ensuring sufficient information has been recorded.

Repeat prescriptions

• Action repeat prescription requests in line with agreed practice protocols and within agreed quality standards. (Controlled drugs are exempt)
• Provide point of contact for queries concerning repeat prescriptions, ensure follow up action is taken for outstanding queries
• Check prescription collection regularly. Bring uncollected prescriptions to the attention of the appropriate doctor.

Medical records

• Provide medical records to doctors when requested.
• Retrieve and file records accurately and in a timely manner
• File correspondence, reports and results in accordance with practice procedures
• Ensure records are kept in good repair and information is amended as appropriate on manual and computer records

Consulting rooms

• Prepare consulting rooms in readiness for each surgery
• Check consulting rooms at the end of each session, ensuring all correspondence/filing is dealt with and rooms are left tidy and secure.

Opening/closing procedures

• Ready premises for patients and doctors
• Secure premises at closure of surgery to include activation of alarm
• Ready reception for following surgery

KEY RESPONSIBILITIES – Professional

§ To maintain confidentiality.

§ To maintain personal development by attending courses/study days as identified by the Partners.

§ Participate in the education and training of staff and students

§ To contribute to the development of the practice by participating in Practice meetings as required.

§ To participate in the development of protocols and guidelines and assist in the formulation of Practice philosophy and policy

§ To identify areas of possible improvement in service delivery to the Practice Manager.

To undertake any other duties which are commensurate with the level and responsibilities of this post.

To actively and continuously review all activities and suggest areas for improvement.

Job Types: Part-time, Permanent

Pay: From £12.19 per hour

Schedule:

• Day shift

Work Location: In person

Application deadline: 12/12/2024

Job Description

If you have excellent communication skills and are a people person, you may be just the sort of person we are looking for to join our busy Medical Reception team, working part-time, up to 30 hours per week (plus some occasional holiday/ sickness cover).

Working on the surgery’s front desk, you will be the first point of contact for our patients, signposting them to the most appropriate clinician or source of help for advice, greeting patients, taking calls, making patient appointments and issuing prescriptions.

We aim to provide a friendly, caring environment for our patients, the ethos for which extends to our dedicated staff, who all support each other whilst remaining committed to making a real difference for patient outcomes. This is evidenced through the positive feedback and compliments we receive as a surgery and for which we are very proud.

This is a busy and fulfilling job and requires a flexible mindset, a welcoming and empathetic team spirit and a ‘can-do’ attitude. Operating over two surgeries on the outskirts of Newbury, within 15 minutes’ drive of each other, this rewarding part-time position will be based over both practices.

Our ideal candidates will be able to demonstrate that they have the required skills for the role and whilst experience as a Receptionist in a GP Surgery is desirable, training will be given to the right persons. All new staff follow a comprehensive minimum two-week Induction program and shadow experienced staff their first couple of weeks. We encourage professional development and learning, the majority of which is undertaken online through e-Learning.

Morning shifts commence 8:00 until 13:30, afternoon shifts 13:30 to 18:30 with the option to cover some late evening surgeries (up to 20:00) plus working extra hours to cover annual leave and other absences and occasional Saturday mornings for extended surgeries.

Can offer between 20-30 hours per week. Various shifts available. To work at Kintbury Surgery AND Woolton Hill Surgery. Hours can be negotiated.

Please note that if you are currently a registered patient at the practice, if successfully recruited to this role, we would ask you to register at another local practice as per our practice policy.

For more information or to arrange a practice visit or discuss the shift patterns for this vacancy, please call either of the surgery numbers: 01635 253324 (Woolton Hill) or 01488 658294 (Kintbury) and speak to the Deputy Practice Manager, Emma Goodson. Both practices are easily accessed from the A4, M4, and A34.

Further details of the role can be found in our Job Description available upon request or by messaging the recruitment manager, Emma, through Indeed.

Find out more about us on our website:

http://www.kintburyandwooltonhillsurgeries.co.uk/

Job Types: Part-time, Permanent

Pay: From £11.44 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Ability to commute/relocate:

• Hungerford, Berkshire: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/02/2025

Job Description

Tarleton Group Practice has an exciting opportunity for an experienced and enthusiastic Medical Receptionist to join the practice which is located in Tarleton Village.

The ideal candidate will ideally be experienced in EMIS Web, have excellent customer service skills and be a well organised and efficient, dedicated team member.

You will be required to be professional at all times whilst adhering to the practice protocol and procedures.

The job will incorporate administrative and reception duties as required. The post holder will be flexible in order to meet the needs of the practice.

There are two positions available working 20 hours per week over 4 days shift times are 8am-1pm and/or 1:30pm-6:30pm.

Main duties of the job

Acting as the first point of contact for our patients, either face to face or by telephone, booking appointments or redirecting patients to the most appropriate healthcare provider. You will be experienced in a fast paced and busy environment, and have excellent call handling skills.

You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team when needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Overview of the organisation

We are a forward thinking large practice with a patient list size in excess of 10,000. Tarleton Group Practice has 6 partners. 2 nurses and 2 HCAs to complement an experienced admin team. We are based in a large newly refurbished health Centre and have onsite parking and local facilities and shops. We aim to offer a strong team-based supportive and caring working environment.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patient’s healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job Types: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: No more than 20 per week

Benefits:

• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Job Description

PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY.

POST 1

Monday 8:00 – 14:00

Tuesday 8:00 – 14:00

Wednesday 8:00 -14:00

Thursday 12:30 – 18:30

POST 2

Monday 12:30 – 18:30

Thursday 08:00 – 14:00

Friday 12:30 – 18:30

Main Surgery: Chellaston Medical Centre, Rowallan Way, Chellaston, Derby, DE73 5BG

Branch Surgery: Melbourne Medical Centre, Penn Lane, Melbourne, Derby, DE73 8EF

We currently have vacancies working across both of our medical centres. We are seeking an experienced receptionist/administrator to join our team. Previous GP Practice experience is desirable. The individual needs to be able to multi task and work well under pressure along with being available to cover both morning (8:00am-2:00pm) and afternoon (12:30-6:30pm) shifts.

Please note that during your first two weeks of training you may be required to work shifts everyday.

MEDICAL RECEPTIONIST JOB DESCRIPTION

Responsible to: Assistant Practice Manager

Accountable to: Practice Manager

JOB PURPOSE:
To provide & maintain a high standard of reception & administrative support to the practice.
To treat every patient as an individual and to be courteous, helpful and accurate in communication and promote the corporate image of the practice.

PRACTICE DESCRIPTION:
Practice List size 15500

5 GP Partners
3 Salaried GP

We employ 29 staff:
Management 2
Nursing Staff 2
Health Care assistants 2
Administration/ secretarial staff 9
Reception staff 15

KEY RESULT AREAS & MAIN RESPONSIBILITIES

1. Maintain the electronic appointments system:

• Ensure the efficiency of the appointment system, according to practice guidelines.
• Manage the appointment system so that patients are able to see the appropriate clinician in appropriate time and manner.
• Ensure that patients without appointments, but who need to be seen urgently are seen in accordance with current protocol (Urgent Care Practitioners).
• Record home visits requests for GPs / district nurses.
• Process urgent house calls to the on-call Doctor, in line with practice protocol.

2. Client care:

• Meet & greet patients & visitors to the practice with courtesy and a smile; maintaining a professional corporate image at all times.
• Communicate with patients & the primary care team in a pleasant and helpful manner.

Respond to all queries and requests for assistance from patients and visitors.

• Answer telephone calls within 10 seconds where possible and respond to queries promptly.
• Take messages and ensure that Information is passed on accurately and with the appropriate urgency.
• Monitor the flow of patients into consulting and treatment rooms; keeping patients informed, with apologies if necessary, of any possible delays in the appointments system.
• Explain Practice arrangements to new patients and temporary residents.
• Receive requests for repeat prescriptions and pass on for processing.
• Ensure samples received from patients are collected & handed to the courier each day.
• Ensure reception and waiting areas are kept clean and tidy.
• When required, Contact external Health Care providers for test results for Doctors and patients.

3. Administration:

• Retrieve and re-file records as required (including electronic patient records); making sure that all records are available for urgent consultations and visits.
• Maintain patient paper & computer records; including sorting, filing, scanning & copying.
• Collect and enter data on to the clinical system, using appropriate read codes.
• Ensure that all correspondence, reports and results are sorted in chronological order on day of receipt for scanning.
• Check all clinical rooms at the start/end of each surgery ensuring that they are kept clean and tidy, including bed rolls and computers are turned off/on.
• Check and stock up clinical rooms with appropriate forms/ stationery needed.
• Maintain stocks of stationery & patient information on reception – i.e. maternity packs, practice information leaflet, newsletter, appointments slips, new patient packs, etc.
• Recording all income & issuing receipts to patients.
• Update status board with births, deaths and admissions and record on EPR.

4. Team work:

• Work flexibly with colleagues to cover the opening hours of the surgery.
• Attend training sessions where relevant to work.
• Facilitate the communication between other members of the Primary Health Care Team.
• Open up the surgery in the morning including de-activating the alarm and preparing for the day’s work.
• Activate the surgery alarm and ensure the security of the building on leaving.

5. Ensure compliance with Data Protection & Caldicott requirements.

6. Any other duties as deemed necessary bearing in mind the ever-changing needs within the Practice. Including relief cover for other administration staff as required

CONFIDENTIALITY & DATA PROTECTION
Patients entrust us with, or allow us to gather sensitive information to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy & act accordingly. In performance of the duties in this job description, the post holder will have access to confidential information relating to patients and their carers, practice staff & other healthcare workers and also access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies & procedures relating to confidentiality & the protection of personal & sensitive data.
You are required to exercise due consideration in the way you use such information & should not act in any way, which might be prejudicial to the Practice’s interests.
The practice is registered under the Data Protection Act. You must not at any time use the personal data held by the practice for a purpose not described in the register entry or disclose such information to a third party.

EQUALITY & DIVERSITY
The post holder will support the equality, diversity & rights of patients, carers & colleagues to include:

• Acting in a way which recognises the importance of people’s rights, interpreting them in a way which is consistent with practice procedures & policies & in line with current legislation.
• Respecting privacy, dignity, needs & beliefs of patients, carers & colleagues.
• Behaving in a manner which is welcoming to, and of the individual is non-judgmental & respects their circumstances, feelings & priorities.

PERSON SPECIFICATION
ESSENTIAL DESIRABLE

1. Attainments/Qualification

4 x GCSE grade A-C (or equivalent qualification), ECDL or equivalent
Including English, Maths & IT.

2. Skills

High level of Computer Skills & Proficient in use Experience of applying the skills listed in a of Microsoft office products (Word, Excel, Outlook)

Excellent communication, listening and interpersonal skills

Organisational & work management skills

Ability to work autonomously using own judgement, resourcefulness and local knowledge in all areas

3. Knowledge/Experience

Administration Previous NHS experience

Evidence of competency in staff training.

Knowledge & understanding of Data Protection
& Caldicott guidelines

Knowledge & understanding of Health & Safety legislation & procedures

4. Disposition

Team worker

Ability to work under pressure, prioritise,

Ability to think flexibly

5. Circumstances/special Demands of Post

Ability to maintain strict code of confidentiality at all times

Job Types: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 18 – 24 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Job Description

East Barnwell Health Centre

Malling Health (UK) Limited is a network of primary care sites across the UK, including GP Practices, Walk-In Centres, and Urgent Care Centres. Our practices provide traditional GP and nurse-led services for both registered and non-registered patients. Our philosophy is to provide a friendly, supportive place to work and to encourage innovation with the aim of delivering high quality care to our patients.

An exciting opportunity for Receptionists has arisen to join our East Barnwell Health Centre, we have various hours to cover, full time and part time options available.

Main duties of the job

The successful candidate will cover both reception and admin department during the opening times

The role details are:

£11.74 per hour

NHS Pension if applicable

23 days annual leave + bank holidays pro rata

Access to online training

Computer system used SystmOne

Overview of your organisation

We offer a full range of services with a full team consisting of GPs, Nurses, and Pharmacist You will be a motivated team-player with a passion for healthcare; a knowledge of primary care, reception and administration experience would be desirable.

Please note that all posts are subject to an Enhanced Disclosure and Barring Service Check. You will only be contacted if you are successful in being shortlisted for the position; if you have not been contacted by us within 4 weeks of the closing date your application has not been successful.

Work remotely

• No

Job Types: Full-time, Part-time, Permanent

Pay: £11.74 per hour

Expected hours: 16 – 37.5 per week

Benefits:

• On-site parking

Experience:

• Medical Receptionist Primary Care: 1 year (required)

Work Location: In person

Reference ID: MR/PW/)90

Job Description

Medical Receptionist

Dr Leaver & Partners, Jericho, Oxford.

We are seeking an enthusiastic, conscientious and motivated Medical Receptionist to join our friendly and supportive team. This is an exciting opportunity to work with a well-established practice based in a modern building in Jericho, close to Oxford City Centre, delivering excellent patient care. We are within walking distance of Oxford train station and on the main bus routes into Oxford.

Our Medical Receptionists are trained in all aspects of administration including reception, appointment booking, prescriptions, referrals and clinical filing. The role would suit someone who likes to work as part of a team and is confident in dealing with members of the public.

Requirements

• A compassionate approach to patient care with a commitment to confidentiality and professionalism.
• Excellent communication skills, both verbal and written.
• Proficiency in using office equipment and computer software, and a willingness to learn new systems.
• Strong organisational skills with keen attention to detail.
• Ability to work well under pressure while maintaining a positive attitude.

Hours are negotiable, with full or part-time options available.

Benefits include 5 weeks’ annual leave (pro rata) plus Bank Holidays.

If you are passionate about providing outstanding service in a medical environment and possess the necessary skills, we encourage you to apply for this rewarding position.

To apply, please send your CV and a covering letter to jackiehannam@nhs.net.

Dr Leaver & Partners, Jericho Health Centre, Walton Street, Oxford OX2 6NW. Tel: (01865) 311234. www.leaverandpartnersJericho.nhs.uk

Job Types: Full-time, Part-time, Permanent

Pay: £12.49 per hour

Expected hours: No more than 37.5 per week

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work Location: In person