Meetings and Events Coordinator

Job Description

We have currently an exciting opportunity for an ambitious and inspiring

Meeting & Events Co-ordinator

At Denham Grove Hotel

Offering Competitive salary plus bonus and incentives

The Role:

An opportunity to be part of an exciting team and being responsible for effectively handling and converting meeting and events enquiries from initial stages through to final details, followed by the accurate communication of client requirements to the Operational team prior to the event itself.

You will ensure customers’ expectations are met and exceeded, in turn supporting the achievement of the property’s budget and targets.

Personal Specification

· Enjoy working and dealing with the public and being part of a team.

· Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.

· Must be efficient, organised and self-motivated.

· Have a good personal standard projecting a professional image at all times.

The Role Requirement

• Prepare accurate client invoices and contracts in a timely manner pre and post event.
• Conduct show rounds and provide client hospitality.
• Promote the facilities to prospective external clients by demonstrating an in-depth knowledge of the products on offer.
• Coordinate event details for corporate and private functions including lunches, seated dinners, receptions, meetings, conferences, ceremonial occasion and weddings.
• Maintain timely response and follow up to enquiries according to company standards.
• To ensure correct and effective selling of conference and banqueting space by maintaining the selling strategy for selling group accommodation & events.
• Ensure a thorough handover is administered to appropriate departments for all Events by a weekly function sheet meeting and daily operation meetings which take place before the morning meeting.
• Assist in compiling Contracts for all Conference & Banqueting associated business, ensure proper signatory and issue timely.
• Produce Function Sheets and reports which detail client requirements accurately and timely – with clients’ signature as an agreement where necessary.
• Project a pleasant, positive and professional image to all contacts all times.
• To ensure, with the team, the efficient co-ordination of customer events through excellent administration skills and continuity of contact between clients and the hotel, alongside the operational teams, assist with room set up and final checklist sign off prior to client arrival.
• To conduct internal show rounds as and when required.

The Ideal Candidate

To be successful it is essential that you have previous experience of working in a similar role, ideally within a 4* quality hotel/events centre.

We are looking for a customer focused individual with the ability to work under pressure whilst maintaining a positive, can do attitude. You will need excellent organisation and time management skills with an eye for detail and the ability to use your own initiative.

Excellent communication skills are key, allowing you to build strong and effective working relationships across the business and to create a rapport with guests.

You will be IT literate and it would be advantageous for you to have some knowledge of Reslynx.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person