Operations Assistant/Customer Service Advisor

Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience. This role requires strong communication skills and the ability to handle various customer interactions with professionalism and care.

Duties

– Respond to customer inquiries via phone, email, or in-person, ensuring timely and accurate information is provided.

– Communications with other network depots to ensure delivery performance is kept.

– Communication with our own drivers to ensure KPI’s are maintained.

– Work closely and report to the AM Shift Manager.

– Resolve customer complaints and issues effectively while maintaining a positive attitude.

– Maintain a thorough understanding of our products and services to provide knowledgeable assistance.

– Collaborate with team members to improve customer service processes and enhance the overall customer experience.

– Keep the workspace organised and ensure compliance with company policies.

Skills

– Strong customer service skills with a focus on delivering an excellent customer experience.

– Excellent communication skills, both verbal and written, with a friendly and approachable demeanour.

– Strong problem-solving abilities and the capacity to work under pressure in a fast-paced environment.

– Previous experience in a courier transport or logistics related arena would be an advantage but not a necessity.

Hours of work

– Tuesday to Saturday 45.00 hours per week 04:00 – 13:00.

Job Types

– Full-time, Permanent

Benefits:

– Company events

– Company pension

– Free on-sight parking

Schedule:

• Tuesday to Saturday
• Overtime
• Work Location: In person

Job Type: Full-time

Pay: £25,000.00-£26,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Overtime

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person