Parlour Supervisor – Full or Part Time

Job Description

An exciting opportunity for a Supervisor has arisen within our Inverness Parlour. We are looking for a creative individual who is looking to develop their career in a fun, diverse and growing family run business. This is a full time position.

Job Responsibilities:

· Supervise and coordinate the activities of staff members, motivating the team to think creatively and drive upselling. Oversee the team on shift to ensure high standards are maintained

· Provide guidance and support to team members, helping them with their tasks and ensuring they meet performance standards.

· Oversee parlour operations, ensuring efficient service, adherence to food safety and hygiene regulations at all times, including hot holding temperature checks.

· Lead by example, demonstrating strong leadership skills and maintaining a positive work environment.

· Handle customer enquiries, concerns, and complaints in a professional manner.

· Cash handling – balancing the till and safe at the end of the day, completing change orders and banking

· Keyholder responsibilities: following close-down procedures including alarm setting, securing the shop etc

· Ordering stock from external and internal suppliers, ensuring accurate stock and order sheets are completed

· Engaging with existing customer pool and thinking innovatively to bring in new customers

· Collaborate with other supervisors and managers to improve operational efficiency

· Creating rotas when required based around business needs

· Ensuring the shop is always looking its best e.g. making sure the cabinet is clean and topped up

· Assist with creative ideas for promoting products and specials on social media as well as coming up with new ideas

· Reporting any issues or concerns to Parlour Manager ensuring appropriate communication channels are maintained

· Working alongside the Parlour Manager, Factory Team and Management Team to drive sales, reduce waste and increase turnover

· Covering of our smaller sites in the absence of the Parlour Manager

· Supporting with events and other locations when required

Skills:

· Previous experience in a supervisory role, preferably in the hospitality or retail industry; two years experience minimum in a customer facing role preferably in hospitality and two years minimum experience in a supervisor role

· Strong leadership abilities, with the ability to motivate and inspire team members.

· Knowledge of food safety regulations and best practices

· Excellent communication skills, both verbal and written

· Ability to multitask and prioritise tasks effectively

· Detail-oriented with strong organisational skills

· Availability to include evenings and weekends

· Driver preferred but not essential as travel will from time to time be required between our sites

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Types: Full-time, Part-time

Pay: £12.50-£13.50 per hour

Expected hours: 30 – 37.5 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• Day shift
• Every weekend
• Overtime
• Weekend availability

Experience:

• Customer service: 2 years (required)
• Supervising experience: 2 years (required)
• Hospitality: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Expected start date: 10/02/2025