Planned Maintenance Coordinator

Job Description

Who we are:

MYSHON aims to support independent living for vulnerable adults, some who have mental health challenges, learning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities to promote their independence, understanding that everyone is individual and may need tailored support.

What we do:

We employ a regional management team of housing support managers and officers and maintenance technicians who assist with tenant needs and the management of assets. We also have a network of trusted sub-contractors. We partner with Care Providers who provide specialist support to tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing, and learn to manage day-to-day activities more independently.

Overall purpose of the role:

The Planned Maintenance Coordinator will assist in managing and coordinating the reactive repair requirements of our clients’ properties.

Key responsibilities:

• To be the first point of contact for all our clients and third-party vendors either via the phone or email regarding any compliance issues.
• Manage planned works through to completion including Remedial Works to ensure all our clients’ properties are fully compliant completed within our set KPI’s this includes, but not limited to, Gas safety Certificates, Fire Risk Assessments, Electrical Certificates, Asbestos Surveys, Legionella Risk assessments.
• Liaise with contractors/suppliers and in-house maintenance technicians to ensure the satisfactory and timely completion of all issues related to compliance activities and chase where needed to ensure all KPI’s are met.
• Review all planned compliance and maintenance activities to arrange times and access keeping all parties fully informed at all times and obtaining all necessary consents.
• To manage the compliance system (Fix Flo) highlight any shortfalls – and arrange with third party vendors to rectify in a timely manner.
• Ensuring complaints are escalated to the appropriate manager.
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements also MYSHON senior management team.
• Complete a full review throughout the six-month process to ensure all valid documents are in place for each asset is being managed on behalf of our clients.

Benefits

• 25 days holiday plus bank holidays
• £500 one off bonus paid after completion of 3 month probation
• 24 hour EAP Scheme
• Company pension
• Free eye tests
• Life insurance

About you:

The ideal candidate will be an organised individual with good interpersonal skills, who can communicate and build working relationships.

The successful candidate should:

• Commitment and enthusiasm to MYSHON Limited.
• Commitment to quality in all aspects of service delivery.
• Excellent customer service skills.
• Willing to be flexible and respond to changing circumstances and our faced paced office environment.
• Key attributes are an ability to demonstrate a flexible and positive ‘can do’ attitude and to become quickly established to add value to the business.
• Willing to learn.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Transport links

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)
• Help desk: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person