Planned Maintenance Manager

Job Description

Who we are:

MYSHON aims to support independent living for vulnerable adults, some who have mental health challenges, learning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities to promote their independence, understanding that everyone is individual and may need tailored support.

What we do:

We employ a regional management team of housing support managers and officers and maintenance technicians who assist with tenant needs and the management of assets. We also have a network of trusted sub-contractors. We partner with Care Providers who provide specialist support to tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing, and learn to manage day-to-day activities more independently.

Overall purpose of the role:

The Planned Maintenance Manager manages and coordinates the compliance and cyclical maintenance requirements of our clients’ properties. This ensures the effective delivery of preventative planned maintenance.

Key responsibilities:

• Manage the compliance and planned maintenance activities for our key clients, to ensure that all sites are always 100% compliant.
• Produce accurate and timely reports to the key clients as scheduled or as requested.
• Ensure all compliance activities are undertaken to meet the relevant Legislation and BS standards.
• Undertake reviews of all compliance reports and ensure any recommended remedial works are extracted and completed within the allocated timeframe.
• To be the first point of contact for our clients, either via the phone or email.
• Log and track all planned Maintenance events onto our in-house Fix Flo system.
• Manage planned works through to completion and to include Remedial Works to ensure they are completed within our set KPI’s.
• Liaise with contractors/suppliers and in-house handymen to ensure the satisfactory completion of all issues related to compliance activities and no disruption to service.
• Chase above where needed to ensure they meet our issued KPI’s.
• Work with finance team to ensure matchup between Issue References (IS) and PO’s.
• Follow up on all planned maintenance activities to arrange times and access and feed this back to the appointed third-party contractor.
• To manage the compliance safety database (Fix Flo) and highlight shortfalls – and arrange with third party vendors to rectify the shortfall.
• Ensuring complaints are escalated to the appropriate manager.
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements also MYSHON senior management team.
• First point of contact for third party vendors regarding any compliance issues.
• Complete full review throughout the six-month process to ensure all valid documents are in place for each asset is being managed on behalf of our clients

Benefits

• 25 days holiday plus bank holidays
• 24 hour EAP Scheme
• Company pension
• Free eye tests
• Life insurance

About you:

The ideal candidate will be an organised individual with good interpersonal skills, who can communicate and build working relationships.

The successful candidate should:

• Managerial experience is essential.
• Professional understanding and knowledge of all compliance activities.
• Health and Safety qualification (Minimum IOSH).
• Must have excellent customer service skills.
• Must have experience working in a fast-paced environment.
• Must be proficient in Microsoft Office (especially Excel and Outlook).
• Any trades experience a bonus.
• Communication is key to this role, keeping clients, suppliers and internal staff informed whilst work is progressing.
• Knowledge/understanding of health and safety, fire, emergency lighting and Legionella regulations.
• Accurate reporting and record keeping.

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Transport links

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)
• Help desk: 1 year (required)
• Management: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person