Product Owner

Leeds or London – Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let’s be brilliant for our customers

Join us as a Product Owner, where you’ll shape cutting-edge solutions, drive impactful change, and deliver exceptional results that redefine the future of our motor platform.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you’ll be doing

Reporting directly to the Lead Product Owner, you’ll:

• Define, manage, and drive the product vision, design, and requirements to user story level.

• Manage agile delivery to ensure successful outcomes for the business.

• Drive product optimisation, taking commercial direction from Lead Product Owners and business stakeholders.

• Maintain the product vision and roadmap, owning the success of your delivery stream.

• Prioritise and manage the product backlog, aligning with commercial KPIs and business needs.

• Own requirements using agile frameworks such as User Story Mapping, Epic & Feature hierarchies, and JIRA management.

• Define acceptable quality levels, championing iterative, incremental delivery without over-engineering.

• Support testing and deployment to ensure high-quality production delivery.

• Align with project budgets and commercial KPIs.

• Lead stakeholder engagement and communication for your products.

• Manage release and go-live dates for assigned products.

• Serve as the primary escalation point for the development team, supporting queries and issue resolution.

• Manage product risks and issues, ensuring mitigation and effective escalation within governance frameworks.

• Track and monitor return on investment and business benefits for all releases.

• Take ownership of personal development and career growth.

• Identify and manage risks in line with the company risk framework.

• Champion agile frameworks (Scrum and Kanban), promoting best practices within the team and among stakeholders.

What we’re looking for

• Proven experience as a Product Owner, delivering successful initiatives within agile frameworks.

• Expertise in backlog management, user story writing, and using tools like JIRA.

• Ability to define and maintain a clear product vision and roadmap, aligned with business goals.

• Excellent stakeholder management and communication skills, with the ability to influence and align teams.

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

Ways of Working

Our hybrid model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.

Read our flexible working approach here

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Together, we’re one of a kind

Hours: 35 hours (Monday to Friday, 9am to 5pm)

Closing Date: Tuesday 04 February

#LI-Hybrid

#LI-CL

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

Are you ready to help lead the charge on one of the most visible and business critical platforms in our business that impacts the lives of millions of customers?

We have a unique opportunity to join the Domestic & General Product team as a Product Owner for Bright.

Bright is D&G’s flagship greenfield platform designed to deliver best-in-class repair management for our customers around the world. It’s a complex, multi-faceted platform that will redefine how our business manages repairs with both customers and repair partners alike. With its ambitious scope and strategic importance, Bright is a cornerstone of our future success.

You will lead a dynamic squad focused on developing and launching a suite of innovative solutions to meet the demands of our business.

You must have strong technical capabilities to support engineering decisions to ensure our business processes are delivered effectively and are scalable.

You will navigate a landscape of diverse stakeholders and operational complexity whilst balancing competing priorities to make a tangible impact to millions customers lives during a stressful moment.

Key Responsibilities

• Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of innovative solutions.
• Develop deep insights into user needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations.
• Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations and Service to define product requirements, prioritise features, and drive product roadmap execution.
• Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features.
• Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to the complex world of repair management.
• Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimization.
• Immerse yourself in our business processes and distil clarity from complex as-is processes to design the to-be future state.
• Become a subject-matter expert on the product and its users and develop trusted opinions to support the product evolution.
• Drive ways of working improvements and foster a great working environment.

Skills and experience:

• Proven track record in technical product management, with a focus on designing and launching innovative products through data-driven product development.
• Comfortable with complex backend and frontend systems and supporting the engineers to create scalable technical solutions.
• Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad.
• Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders.
• Agile and adaptable, comfortable working in fast-paced, evolving environments.
• Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives.
• Familiarity with agile product development methodologies and cross-functional team leadership.

Behaviours:

• Displays and continuously develops their deep understanding of the context (customers, metrics, market).
• Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders.
• Has a test and learn mindset – thinks big but starts small to validate early.
• Shows curiosity in new technologies and is able to think creatively and join the dots between ideas and information.
• Is a storyteller and can communicate a vision and new ideas in a way that inspires others.
• You love to find simplicity within complexity by getting into the detail and understanding the problem space, becoming the go-to SME.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension schemeLife assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.