King’s service centre
Productivity Lead
Job Description
Description
The Company
King’s Service Centre is a Cornwall based company that provides comprehensive support for the IT systems of world-renowned university King’s College London. Our mission is to design and maintain the ultimate user experience for educational technologies in use by over 100k+ college staff and students.
The Role
An exciting role that exists to ensure the day-to-day running of the college Productivity platform services are delivered to a high standard. This role would be focused around SharePoint Online, OneDrive for Business, Power Platform and associated technologies that are heavily utilised within the college, using these technologies to enable collaboration and efficiency across the organisation.
Core Responsibilities
- Responsible for managing the resolution of major incidents and any escalated issues relating to Productivity tools within Microsoft 365 (SharePoint, OneDrive for Business, Power Platform, Office Online);
- Responsible for supporting delivery of technological change across the Productivity platforms;
- Responsible for the security, resilience, backup and monitoring of the college Productivity platform
- Responsible for identifying and undertaking Service Improvements.
- Responsible for working closely with the other teams within IT to provide an excellent IT Service;
- Responsible for contributing to proposed solutions to ensure they are fit for purpose and provide optimal value for money;
- Responsible for responding to customer improvement activity;
- Deputation for the Productivity & Automation Manager as required.
- To provide technical leadership, coaching, mentoring and support for junior members within the Productivity team to achieve the goals and objectives of their jobs.
What We Value
- Excellent working knowledge of SharePoint Online, OneDrive for Business and the Power Platform Suite (E)
- Experience of managing a SharePoint as an Intranet (D)
- Ideally Microsoft Certified Solutions Expert or equivalent qualifications and experience (D)
- The ability to technically mentor and delegate to junior members of staff (E)
- Good knowledge of IT Security protocols, processes, policies and standards
- Experience of managing small projects (E)
- Experienced in IT service management, including change, incident and problem management (E)
- Proven ability to write technical documentation and operational manuals (E)
- Well-developed technical skills, with particular emphasis on advanced troubleshooting, technical management and technical best practice (E)
- Proven experience showing the ability to fully deputise for the Productivity & Automation Manager in any or all circumstances (E)
- Ability to articulate ideas to both technical and non-technical audience (E)
Benefits
- Hybrid Working – Minimum of 5 days per month in the office
- 10% Performance related bonus
- 30 days holiday and a maximum of 8 public holidays (pro-rata) this includes 2 Wellbeing days per year.
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Income protection scheme
- Life Assurance cover
- Service time – 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
- BHN Extra Discounts
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Equality, Diversity & Inclusion
We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.
This is in line with KCL.
Life At Kings
The King’s Service Centre (KSC) opened its doors in 2015 with one building and 25 staff. Since that time KSC has grown to multiple locations with over 200+ staff members. Our team is only increasing by the day which means there’s excellent opportunity for internal advancement.
Working in higher education we support your technical growth and development by providing training, courses, and exams from industry leading companies like Microsoft. Fostering innovation, we also fund the attendance of conferences around the globe. While we encourage you to work with your colleagues onsite, we do support hybrid working, allowing you to work from home part time and create your optimal workflow.
About King’s Service Centre
King’s Service Centre is home to an innovative and forward thinking service team supporting the services of King’s College London University.
We’ve brought highly skilled career opportunities to Cornwall since 2015, through recruiting locally, investing in staff training and development, and Apprenticeships.
King’s Service Centre provides first-line support to the 50,000 strong King’s College London community of students, academics, researchers and professional staff – 24 hours a day, 7 days a week, 365 days a year.
Support provided includes;
- Estates & Facilities Service Desk
- IT Service Desk
- Residences Service Desk
- NMES Service Desk
- King’s Online
- IT third line technical support
- Business Operations
The roles available at King’s Service Centre are varied, from Service Desk Analyst and Business Administrator, to Network Engineer or Project Manager.