Receptionist and Customer Service Co-ordinator

Job Description

Overview

At Maxi Mover, part of Mark Harris (Lincoln) Ltd we are celebrating 30 years as a local, established, family run business, our employees and customers are the key to our success. We are proudly industry leaders due to the innumerable talents of our 55 strong professional team. Our people are winners that thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what sets us apart and allows us to drive sustained growth. Stronger together, we promote an environment where committed and hard working individuals can thrive and prosper.

We are seeking a motivated and enthusiastic Receptionist and Customer Service Co-ordinator to join our dynamic team, working Monday to Friday 8.30 am to 5.00 pm (40 hours per week).

Some automotive experience would be preferred but not essential.

Your key responsibilities will include:

• Providing a professional, warm and friendly greeting to our customers over the telephone;
• Take ownership of the customer experience, understanding the reason for the call and efficiently directing the call through to the right members of our sales team;
• Able to deal with numerous inbound calls through our switchboard at any one time and be able to park and hold customers;
• Screen and monitor all email enquiries and promptly forward to colleagues in an accurate, timely manner;
• Record and log telephone calls, emails and messages;
• Follow up on all departments to ensure all messages have been actioned at the end of the day;
• Assisting departments with their daily administration tasks;
• Other ad hoc duties as required.

Your skills and qualities that you will possess are as follows:

• Experience of working as a Receptionist;
• Friendly, approachable and presentable;
• Enthusiastic and able to work on own initiative;
• Be self-motivated and a team player;
• Excellent communication and people skills;
• Professional warm and friendly telephone manner;
• Good IT skills including Outlook, Microsoft word, excel and the ability oi pick up bespoke systems quickly;
• Basic understanding of CRM systems.

We encourage you to apply for this exciting opportunity as a Receptionist and Customer Service Co-ordinator.

Our benefit package includes 25 days holiday per year plus bank holidays.

Please send your covering letter and CV to hr@maximover.co.uk by 20 December 2024.

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Lincoln LN2 2UZ: reliably commute or plan to relocate before starting work (required)

Experience:

• Reception & Customer Service: 2 years (required)

Work Location: In person

Application deadline: 29/01/2025