Relief Shop Manager – West End

Job Description

Post: Relief Shop Manager – predominantly West End

Line manager: Retail Area Manager

Accountable to: Head of Retail Business Development

Salary: £12.16 per hour – actual £4,121.15 per annum

Hours: 6.5 hours per week

Overview of Role:

Provide support at manager level in the designated Mountbatten retail outlet as required in order to maximise sales and minimise costs, through accountable effective management of employees, volunteers, stock and administration during the absence of the Shop Manager.

Responsible for motivating and training employees and volunteers who work in the shop ensuring that they maintain our high standards at all times. Create a team spirit in the shop in line with Mountbatten’s Values to deliver excellent customer service and present a professional image to employees, volunteers and customers at all times reflecting the values and reputation of Mountbatten.

Liaise with other departments within Mountbatten, including Fundraising, Finance, Human Resource Teams and Voluntary Services.

Key Tasks:

Sales

· Achieve profit targets, advising of any concerns to the Retail Area Manager

· Ensure that the high standard of service to customers that is expected by Mountbatten is maintained at all times

· Actively support any fundraising promotions as required by Mountbatten

· Implement any promotion in your shop as advised by Mountbatten

Shop Appearance

· Maintain a high standard of presentation, both in the windows and the interior of the shop

· Ensure the sales floor layout is as per the current guidelines in conjunction with the Retail Area Manager

· Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises

· Ensure the window and in-store displays are relevant and of a good standard

Stock

· Price stock at a consistent level in accordance with Mountbatten price guides

· Ensure the shop floor stock density is kept full by ensuring there is adequate stock available at all times

· Rotate stock on a regular basis in line with Mountbatten guidelines, so that no garment remains on the shop floor for any longer than the agreed time limits

· Ensure there is adequate stock available on the shop floor at all times, on all key lines including hanging and non-hanging, ticketing, sizing and dating all clothing as appropriate

· Actively ask and promote Gift Aid to all customers

· Ensure the quality of stock is of an acceptable standard

Stock Areas

· Keep stock areas organised, uncluttered and promote safe working practices.

· Ensure no stock is hoarded in the shop, in accordance with Mountbatten procedures

Volunteers

· Ensure that tasks are properly delegated to volunteers in accordance with their training and abilities

· Promote a happy working environment to increase efficiency and job satisfaction

· Assist in the recruitment and training of Volunteers including all Health and Safety

· Encourage volunteers to take on key roles and extra responsibility

· Communicate any concerns in relation to volunteers to the Retail Area Manager/Volunteer Coordinator

· Organise and manage the volunteer’s rota, ensuring everyone is aware of their hours of work

Administration and Security

· Complete all relevant administration on time in accordance to our policies and procedures

· Ensure correct procedures are followed for receipt of donated goods, including Gift Aid, Recording of donors as appropriate

· Bank takings in accordance with Mountbatten procedures

· Order consumables/stationary as necessary

· Ensure that all Mountbatten till procedures are adhered to and that cash is kept secure at all times

· Notify the Retail Area Manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by employees or volunteers)

· Report immediately any concerns regarding abuse/incidents of unacceptable behavior either by or towards customers, members of the public, employees or volunteers

· Liaise with the Retail Area Manager as required to request holiday, report absences and organise cover for the shop

· Attend all Shop Manager meetings as required

· Provide cover, as requested, at any of the other Mountbatten retail outlet when required.

Health and Safety

· Provide a safe environment that protects all employees, volunteers and the public

· Comply with all health and safety regulations as per Mountbatten’s health and safety policy and procedures

· Ensure that all Risk Assessments are current and that all employees/volunteers working in the shop are aware of them. Update and amend Risk assessments as necessary, seeking guidance from the Retail Operations Manager when required

· In conjunction with the Retail Area Manager set and pursue sales targets and initiatives

· Ensure that all shop management and working practices follow Mountbatten policies and procedures

General

All Mountbatten employees are:

· Required to abide by the Health & Safety at Work Act

· Required to attend mandatory and refresher training annually

· Required to respect confidentiality applying to all organisational areas

· Required to comply with the requirements of the General Data Protection Regulations

· Required to work within organisational policies and procedures

· Required to participate in and contribute to team meetings

· Required to cooperate and liaise with departmental colleagues

· Expected to promote at all times the organisation’s philosophy and uphold its core Values

· Expected to demonstrate at all times a commitment towards equality and diversity

· Expected to demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence

· Expected to support and encourage harmonious internal and external working relationships

· Expected to make a positive contribution to fundraising and raising the profile of the hospice

· Expected to embed the organisation’s Values in the discharge of their duties

Our Values

We care about what we do. We appreciate that people are different, and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Job Types: Part-time, Permanent

Pay: £12.16 per hour

Expected hours: 6.5 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 31/01/2025
Reference ID: VC196