Join our incredible hospice charity as a Retail Area Manager!

The Retail team at Dorothy House Hospice operates 27 shops across B&NES, Wiltshire, and Somerset, generating £6 million annually to fund vital end-of-life care in our community. In the fast-evolving charity retail sector, we are committed to staying ahead of the curve by embracing innovation, connecting deeply with our supporters, and offering a compelling retail experience.

RETAIL AREA MANAGER | £32,752 per annum

As a key member of the retail management team, you will ensure consistent operational excellence & deliver budgeted profit from your defined area. You will drive and shape the future of the retail estate and its operation, to ensure that our retail function continue to significantly contribute to our incredible patient care.

Some duties and responsibilities as Retail Brand Manager will include:

• To lead and inspire the store teams, with effective communication, management and planning. Be a customer champion, use innovation and continuous improvement to create the best possible retail experience in Dorothy House
• Be accountable for the planning and delivery of the retail commercial sales strategy, budgets and contribution for the designated area.
• Lead, empower and inspire the store Managers and teams to develop and achieve sales and contribution.
• Take full responsibility for the commercial delivery of all stores within the defined area. Deliver plans to ensure that budgets are met & targets exceeded.
• Analyse sales data and make proactive and informed management decisions in conjunction with the Senior Area Manager.
• Lead and drive a culture of operational excellence & commercial accountability across all stores within the area and across the estate.
• Ensure people development and empowerment is central to management practice. To understand the values and motivation of individuals to maximise their potential and contribution.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a full-time position, working 37.5 hours per week.
This role will be based at our Corsham Warehouse, with regular travel to our retail stores required.
Due to the nature of the role, weekend and bank holiday working will be required.

ABOUT YOU

Essential requirements:

• Experience managing and overseeing multiple retail outlets
• Can demonstrate leadership attributes driving both team success and individual
• Experience setting, adapting and achieving targets (specifically sales and retail performance)
• Experience with store evaluations and shop refitting
• Good commercial knowledge with a good understanding of profit and loss

Desirable requirements:

• Qualification / Training in Retail Management or Business Administration
• Experience of working in the charity sector
• Experience managing / working with volunteers

OUR BENEFITS

Dorothy House is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Bonus scheme – a yearly bonus for our retail staff
• Generous holiday allowance for all roles, increasing with length of service.
• Excellent industry leading training and development programmes with many career development opportunities.
• Pension with Life Assurance.
• Travel and parking – We offer 45p per mile for work travel.
• Cycle to work scheme.
• Employee Counselling and Mindful Employer Charter – providing our staff with information, advice and support for those experiencing stress, anxiety, depression or any other mental health conditions.
• Simply Health – Providing insurance against certain everyday healthcare costs such as dental and optical treatments.

If this sounds like your ideal job, then we’d love to see your application.

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.