Retail Superstore Cluster Manager #1046

We are looking for dynamic people with excellent leadership and management skills to help to support our

• Superstore Managers and their teams
• E-commerce Manager and their team and the online operation

We want to ensure staff feel motivated, customers have a brilliant shopping experience and volunteers get back as much as they generously give to our charity shops.

Dougie Mac, operates 21 charity shops across North Staffordshire, an E-bay platform, and a Recycling and Service Centre; with over 90 staff members and the support of around 500 volunteers, our charity shop retail activities are a vital source of income for Dougie Mac Hospice delivers the very best palliative care for adults, children, and young adults with incurable conditions, wherever and whenever local people need us.

Your goal would be to ensure your cluster of shops, maximises every opportunity to sell the donated goods received from the public; all staff and volunteers feel supported and equipped to perform at their best; donors feel appreciated and donate again and again. On the one hand you will be adopting coaching and performance management skills, on the other you will take a hands on approach to give very real assistance. No two days are the same, it is a busy, fast paced job – but one with the unique satisfaction, knowing your efforts ultimately are helping people at a time when they need help the most – patients, children and service users of Dougie Mac .

It is important that candidates can demonstrate working in a field based retail team management role and working with largescale retail sites, preferably some charity sector retail experience, show strong interpersonal and communication abilities, as well as IT and numeric abilities.

Training will be given ranging from induction to ongoing role-specific learning and development. We do not trade on Sundays, we rarely open on bank holidays and we provide a healthcare package too.

Why Join Dougie Mac?

At Dougie Mac we care for our staff and provide a wide range of staff benefits;

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice paid Healthcare Cash Plan
• Competitive Pension Scheme
• Paid for DBS by the hospice
• Learning & Development opportunities

Hours: 40 hours a week (5 over 6 days, Closed on Sundays)

Salary: £30,250 to £32,954 per annum

The role will require a DBS check, which would be processed and paid for by the Hospice. A driving licence is required and daily use of a vehicle.

Applications will close on Wednesday 5th February 2025

Interviews are planned for Mid February

Recruitment for this role is in 2 stages. The first stage includes an interview and a work based task assessment.

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

Job Description & Person Specification below – Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

To find out more information click here.

Douglas Macmillan Hospice
Barlaston Road
Stoke-on-Trent
ST3 3NZ

Email: recruitment@dmhospice.org.uk
Tel: 01782 344300