Scheduler/Administrator

Job Description

Key Responsibilities

· First point of contact for social housing residents to report required repairs / defects in their homes.

· Liaise with clients, operatives, subcontractors at all levels.

· Planning/scheduling works, booking appointments, raising orders, uploading information to our bespoke inhouse system, and allocating work.

· Managing operatives’ diaries, ensuring all operatives have a full day’s work and productivity is optimised.

· Preparing orders for invoicing, checking paperwork and photos are satisfactory.

· Ensuring all orders are completed or rescheduled daily.

· Scheduling any follow-on work required in a timely manner.

· Informing supervisors/managers if operatives miss appointments or if sourcing of materials negatively impacts on productivity.

· Responding to internal and resident enquiries.

· Regularly and consistently updating works monitoring system.

· General administration duties.

· Meetings with clients when required.

Requirements

· Planning/scheduling experience.

· Social housing/building services experience.

• Confident telephone manner, good customer service skills.

· Confident using Microsoft Excel, Word and Outlook.

· Ability to learn how to use new systems quickly.

· Be able to work as part of a team.

Benefits

· 29 days annual leave (including birthday)

· Workplace pension scheme

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• MITCHAM: reliably commute or plan to relocate before starting work (required)

Work Location: In person