Job Description
Join the team at Diamond Home Care!!
Purpose of post:
As a Senior Care Worker, you will be responsible for overseeing and providing high quality care and support to customers. Your role will involve supervising and guiding a team of care workers, ensuring the delivery of person-centered care plans, and maintaining the overall well-being of our customers. Your role will entail you meeting any deadlines that are set by your line manager in a timely manner. This position required strong leadership skills, compassion, and a deep understanding of the unique needs of older adults. You will support the Care Co-Ordinator to implement Diamond Home Care’s Operational and Supervisory Management Responsibilities and Key Performance Indicators to enable you to effectively deliver your Senior duties.Care Plan Reviews & Assessments, Delivery of New Packages of Care, Management of Shadow Diaries, Service User Reviews, Spot Checks, Medication Audits, Liaise with Other Care Professionals,
You will adhere to senior management instructions and promote the service in a positive manner to all relevant stakeholders.
You will recognise your professional boundaries and work within these i.e., deliver a friendly and professional service, getting to know your customers’ needs but without crossing professional boundaries.
Why Join Diamond?
- Paid induction training and shadowing
- Access Early Pay -access your wages as soon as completed a shift
- Structured Rota and two weeks in advance
- Guaranteed and permanent contracted hours available
- Travel time and Mileage paid on top of care visits
- From £10.90 per hour comparative to single pay (travel time not paid on top) structure based on average of 15% travel time on top of visit times.
- Who are we looking for?
- Previous experience in Health and Social Care necessary
- Naturally caring people with a compassionate nature
- A positive attitude that reflects our organisation’s values
- Driving license and have own transport is required
- You will need to ensure that accurate and detailed records are made regarding each visit so a good level of literacy is required.
Principle Tasks:
1.1 People Planner and Access Care Planning
You will conduct and devise person centered care plans on access care planning within the contractual guideline. You will contact customers and/or representative and book assessment visit within (1hr) and conduct home/hospital visit within (24hrs) to carry out full assessment and ensure a schedule of reviews are undertaken at six- or twelve-monthly intervals.
Person Centered Care Plans should include as a minimum a person’s strengths & assets, how they will regain/increase/maintain confidence in their independence; personal details, key contacts, friends & family, inter-agencies, health history, religion, sexual orientation, hobbies & activities, medication, mental capacity, visit schedule & care tasks, risk assessments.
1.2 Mentoring
To lead by example and promote Diamond Home Care’s values and responsibilities to care workers by organising, supporting and maintaining the Shadow Diary & Integration of new Community Staff by providing detailed customer care plans and appropriate on-the-job support to ensure that they can implement the 15 Units of the Care Certificate Induction Program into their delivery of tasks within the packages of care.
1.3 Business Growth
Assist in business growth and development of services by completing assessments and visits of new packages of care until such time that they are fully assessed and handed over to a structured round and templated to a Community Care Worker.
1.4 Key Worker Support
To support the care co-ordinator to identify and facilitate any carer key workers. The support key workers to report changes of circumstances of customers needs transparently.
To cover scheduled holiday requests and absences cover, and to prevent any possible missed calls within your service area, by covering calls at very short notice to minimise complaints and/or concerns.
1.5 Out of Hours
To participation in the Rota of the Out of Hours Service, between all the Seniors within your area of responsibility. Ensuring that all records are maintained and completed contemporaneously, (People Planner – Alerts & Tasks and OOH Daily Logs) ensuring the you bring to the attention of your Line Manager any Medication Errors, Incidents or Accidents.
1.6 Professionalism
To promote a professional image and cultivate an open, transparent, and supportive working environment. Support the building of relationships on behalf of Diamond Home Care with local authority brokerage and other relevant teams, by providing statistical data pertaining to employee availability and surplus service capacity. Also ensuring that any temporary or short-term packages are extended to full- time provision.
1.7 Rostering
To support the Care Co-Ordinator to create and maintain staff schedules using People Planner, by providing up-to-date and concise information pertaining to staff absences and management of staff holiday requests.
1.8 Quality Assurance
– To conduct quality assurance visits with customers via home visits to complete the Service Users Reviews. Action all feedback in a swift, effective, and in a professional manner, taking guidance from your Care Co-Ordinator.
– To complete Meeting Record(s) with Community Care Staff, Inter-Agencies, Family & Friends and/or Contracting organisations regarding any queries or incidents that are not outlined within the People Planner Rostering Management Software.
– To participate and co-ordinate Quality Assurance Audits (Staff Spot Checks & Medication Audits) within your areas of responsibility on the Community Care Staff in-line with the Care Quality Commission Regulatory requirements and internal Quality Assurance Auditing schedules.
1.9 Complaints
To support your Line Manager with the Complaints, Concerns, and Compliments procedures by participating in and/or carrying out investigations in the community.
2.0 Policies
To conform to all policies and procedures laid down by the organisation in respect of carrying out these duties and in other administrative aspects of the Business, as relevant.
3.0 Training
To participate as directed by the Supervisor/Manager in induction training and regular on-going training programs.
4.0 Record Keeping
To maintain accurate, concise and timely records of customer care including dietary, emotional, physical, wellbeing, medication and personal care tasks including any other tasks that may have been completed.
5.0 Supervision
– To participate in staff, team and quality management meetings as directed by you line manager or senior management team.
– To participate and attend to any supervisory/performance meetings.
6.0 Communication
– To provide effective communication to customers in their homes and following their life history as documented in their care plan.
– To report back to the supervisor/manager on any aspect of a customer’s care/service which may warrant investigation or urgent action.
– To report any change in circumstances or safeguarding concerns.
– To report any absences in a timely manner in line with Diamond Home Care Absence Policy.
– To adhere to Diamond Home Care’s communication boundaries policy.
7.0 Customer Engagement
To participate and complete in reviews of customers care plans as required.
8.0 Professional Boundaries
– To work within professional boundaries and not develop inappropriate relationships with customers that may present a conflict of interest in your duties under the role of Senior Care Worker.
– To adhere to Diamond Home Care’s professional boundaries policy.
9.0 Personal Care
– Dressing/Undressing/Preparing the customer for day care or trips out.
– Washing/Bathing/Showering/Shaving/grooming/Cleaning teeth
– Hair Care (Washing/brushing)
– Toileting and all aspects of personal hygiene
– Continence management
– Care of pressure sores (under appropriate nursing supervision)
– Getting in and out of bed
– Assisting with the use of aids to daily living/rehabilitation aids, as required
– Helping with rehabilitation programs, as prescribed by healthcare professionals -Day/evening/night sitting services, as required.
Job Types: Full-time, Part-time, Permanent
Pay: £10.00-£12.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Work Location: In person
Reference ID: Leicester
