Senior Hotel Front Office Manager

Job Description

Marlin operates a premium collection of Serviced Apartments, Hotels, and Aparthotels across central London and Dublin.

As we continue to grow rapidly, we are seeking a skilled Senior Hotel Front Office Manager to join our dynamic team and ensure the smooth operation of our hotel.

This is a fantastic opportunity to join a thriving company with plenty of room for career progression.

Key Responsibilities:

Guest Experience:

• To drive the brand standards, ensuring a consistent guest experience is achieved
• To remain highly visible and retain presence in guest areas
• To analyse guest feedback, understand themes and strategize continuous improvement
• To respond to guest feedback in a timely manner
• To identify improvement areas and find resolutions for the guest experience
• To investigate and resolve customer issues
• To maintain and in-depth local knowledge, in order to WOW the guest, promote sales and ensure that all employees are provided with the necessary information to perform their job effectively
• To ensure the correct resources are available to provide seamless service

Employee Experience:

• To manage employee relations issues leading consistent and fair practice
• To create positive employment experiences for the front office and F&B team
• To attract, recruit, select and retain top talent
• To ensure colleagues are given opportunities to continually learn and develop
• To manage employee performance and provide regular feedback
• To upkeep records for compliance, training and performance of all employees
• To ensure the rota is prepared
• Ensures all employees adhere to company health, hygiene, safety, security and emergency procedures including providing training Operations

Operations:

• To supervise daily shift processes ensuring standard operating procedures are followed
• To ensure the departments are compliant with H&S requirements
• To build strong relationships and liaising with all other departments, particularly housekeeping, maintenance and reservations
• To ensure policies and procedures are adopted and followed within the business
• To foster a transparent and open relationship with stakeholders
• Deputising in the absence of the Hotel Manager & Assistant Hotel Manager
• Ensures purchase orders are raised to ensure the smooth running of the department
• Performs DM shifts as and when needed
• To ensure all other areas of the operation are effectively executed by maintaining communication with the leadership team

Benefits:

• Cycle to Work Scheme
• Paid Day Off on your Birthday
• Paid Day Off for Charity Work
• Free Eye Test Voucher
• 50% Dry Cleaning Discount
• Annual Summer & Winter Party
• £100 Refer a Friend Scheme
• Hero of the Month Award Monthly
• An invite to two epic events per year

Marlin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Additional pay:

• Bonus scheme

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Hospitality: 1 year (preferred)
• Management: 1 year (preferred)

Work Location: In person