We’re McCann Demand. A 70-strong team of restless thinkers and doers, noisemakers and problem-solvers. We turn brands into unstoppable forces by making shift happen. Big or small, category leader or start-up, we’re an agency for brands who demand more. More for their business. More for their customers. More for their future. We call them Restless Brands.

Whether it’s reaching the next stage of growth, a brand transformation, unseating a rival or meeting a strategic goal, restless brands are uncompromising. And they need an uncompromising partner to make shift happen. We are uniquely placed to be that partner. A multi-award-winning, hungry, agile agency with the back-up of a global network that’s also the UK’s No.1 creative community. But we need a Senior Operations Manager to make all this award-winning work.

The question is, is that you?

Job Description:

We are seeking an experienced Senior Operations Manager to join our team. The ideal candidate will have a proven track record in managing operations within a fast-paced, creative environment. This role is critical to ensuring our agency’s smooth and efficient running, enabling us to deliver outstanding work for our clients.

Key Responsibilities:

• Oversee day-to-day operations, ensuring all departments function seamlessly.

• Develop and implement operational strategies to improve efficiency and productivity.

• Manage budgets, forecasts, and support in financial planning.

• Lead and mentor a team of Project Management and support staff.

• Collaborate with senior leadership to align operational goals with the agency’s strategic objectives.

• Ensure compliance with industry regulations and company policies.

• Drive continuous improvement initiatives across the agency.

• Foster a positive and inclusive workplace culture.

• Be a thoughtful and approachable leader that helps to shape culture, not harness it.

• And last but by no means least: shouts out birthdays/celebrations/successes, party planner of epic events, early careers advocate and champion of Demand culture

• This role is the DNA of Demand

Experience:

• Solid experience in operations management within the advertising, marketing or creative industry.

• Strong leadership and team management skills.

• Excellent problem-solving and decision-making abilities.

• Exceptional communication and interpersonal skills.

• Proficiency in project management software and tools.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Empathetic and understanding, this role needs a warm heart as well as a steady mindset.

Benefits, Benefits, Benefits

In addition to a competitive salary, we are committed to creating a brilliant environment for all our people. This includes benefits such as 28 days holiday, plus the opportunity to take additional fully paid leave, enhanced pension contributions, life assurance and much more.

A culture of learning and development is also central to our ethos, so you’ll have access to industry-leading training and development programmes, plus you’ll get to work closely with the world’s biggest media partners to access exclusive features and products.

Most importantly, you’ll be part of a fun and collaborative team, and you’ll work in an environment where you are supported and developed.

Our commitment to equal opportunities

For us, diversity is a business imperative – one that must be embedded into every aspect of how we operate to drive growth and success. Simply put, we believe an encouraging and inclusive environment makes sound business sense.

As a globally integrated community that influences and shapes culture, it’s vital that the talent mix in our agencies encompasses all dimensions of diversity, and that we demand the same of the people we work with.

Conscious inclusion encompasses social, cultural and cognitive differences and cultivates an ethos of belonging, connection and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with our vendors and clients, and ultimately lead with purpose.

McCann is a disability confident committed employer and will guarantee an interview to any disabled candidate who meets the minimum criteria for this role, so please do let us know when you apply if you are eligible, along with any adjustments you may need to the recruitment process to enable you to perform at your best.