Senior Technical Architect – Service Management (WF1)

Required Skills
Technology | Service Management
Behavioral | Aptitude | Good analytical skills, ability to under biz outcomes and find ways to deliver.
Behavioral | Communication | Strong communication skills
Technology | Documentation | Experience in good quality documentation
Behavioral | Collaboration | Ability to collaborate with multiple stakeholders for deliverables
Behavioral | Time management | Adapt at managing time to deliver on commitments and improvise to find ways to fast track
Behavioral | Execution excellence | Drive high quality in all aspects of work activities

Education Qualification :

Bachelor?s degree/diploma in computer science or information technology or equivalent

Certification Mandatory / Desirable :
Technology | ServiceNow Certified System Architect (CSA) and Certified Implementation Specialist (CIS) in ITSM, ITOM, and ITAM, and ITIL Certified | Mandatory

The ServiceNow Architect with expertise in ITSM, ITOM, and ITAM Modules is a strategic role responsible for designing, implementing, and overseeing the ServiceNow platform.Optimize IT processes, improve service delivery, and ensure effective asset management.
Responsibilities:
Lead the architecture and design of ServiceNow solutions focusing on ITSM, ITOM, and ITAM modules.
Oversee the implementation, configuration, and customization of ITSM, ITOM, and ITAM modules.
Drive the development of custom applications, workflows, scripts, integrations, and automations to enhance module functionalities
Design and implement integrations between ServiceNow and other systems, both internal and external, ensuring seamless data flow and process automation.
Develop automation solutions to streamline IT processes, enhance efficiency, and improve user experience.
Evaluate and optimize ITIL-based processes within ITSM, ITOM, and ITAM modules to improve operational efficiency and service quality.
Identify opportunities for process automation, orchestration, and continuous improvement.
Configuration Management and Discovery:
Lead the configuration management strategy, including defining and maintaining the CMDB schema, CI relationships, and data reconciliation processes.
Implement integration between ITAM and ITOM modules for accurate configuration data.
Drive the implementation of ServiceNow Service Mapping and Event Management capabilities within ITOM.
Architect and configure service maps, event rules, impact calculations, and automated response actions.
Define and implement end-to-end IT asset lifecycle processes within the ITAM module, including procurement, deployment, maintenance, and retirement.
Ensure accurate tracking of hardware and software assets, licenses, contracts, and warranties