Service Manager – Milton Keynes

Job Description

Salary: £44,000 – £52,000
Location: Milton Keynes
Department: Technical

Are you a dynamic leader with a passion for operational excellence and customer service? Do you have the skills to manage a fast-paced service facility while fostering a culture of continuous improvement? If so, Makita UK wants to hear from you!

As a Service Manager, you’ll be at the heart of our technical operations, ensuring our service facilities meet the highest standards of efficiency, safety, and customer satisfaction. You’ll play a pivotal role in leading a dedicated team and ensuring our customers always receive the best service.

What You’ll Be Doing:

• Lead & Manage: Oversee the day-to-day operations of our Service Centres, leading the team to meet key performance indicators (KPIs) while ensuring service quality remains top-notch.
• Health & Safety: Champion Health & Safety, Environmental, and HR policies, ensuring full compliance and fostering a safe working environment for all.
• Customer Service Excellence: Be the key point of contact for customer service, resolving issues quickly, communicating effectively, and ensuring that external service levels are consistently met. -, and ongoing development of both permanent and temporary staff, ensuring high performance across the team.
• Operational Efficiency: Oversee housekeeping, repair data entry, spare parts inventory, and annual stocktakes to ensure everything runs smoothly and in line with company policies.
• Continuous Improvement: Foster a culture of continuous improvement within the service department, encouraging feedback, suggesting improvements, and supporting new ideas that drive results.
• KPI Reporting: Collate, report, and communicate department KPIs, ensuring that performance is on track and that any challenges are communicated to senior management in a timely manner.

What We’re Looking For:

• Leadership Experience: Previous experience in a management role within a service or technical environment, ideally within a similar industry.
• Customer-Focused: Proven ability to deliver exceptional customer service and manage customer queries efficiently.
• Operational Knowledge: A strong understanding of operational processes, from inventory management and service delivery to compliance with safety and quality standards.
• Team Management: Strong team leadership skills with the ability to motivate, develop, and manage a diverse team.
• Problem Solver: Excellent analytical skills, with the ability to quickly identify issues and implement solutions.
• Tech-Savvy: Familiarity with service management systems (BPCS) and Microsoft Office suite. Previous experience with stock management systems is a plus.
• Adaptability and Flexibility: Ability to handle changing demands and work priorities in a fast-paced environment, and to take on additional tasks as required by the business.
• Continuous Improvement Mindset: Proactively seeks opportunities to improve processes, systems, and service quality, fostering a culture of continuous improvement within the team.

Why Join Makita UK?

• A Brand You Can Trust: Join a global leader in high-performance power tools and outdoor equipment.
• Career Development: We believe in developing our people. With Makita, you’ll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
• Work-Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
• Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.

Ready to Join Us?

If you’re an experienced Service Manager with a strong track record in operational leadership, customer service, and team development, we’d love to hear from you. Apply today and become part of the Makita UK family!

Job Types: Full-time, Permanent

Pay: £44,000.00-£52,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Milton Keynes (Buckinghamshire, South East Region) (required)

Work Location: In person