Show and Multimedia Operations Manager

Job Description

Based in the London office, the Show and Multimedia Operations Manager is responsible for managing and supervising the day-to-day operations of the department, ensuring activities are efficient and aligned with the organisation’s goals. The key operational areas within this role include audio and DSP, digital video, broadcast, stage machinery, automation, rigging, theatre lighting, and house lighting. Theis role also involves providing input on new projects and closely monitoring all dry dock processes to ensure continuity across operations. Additionally, it requires maintaining regular daily catch-ups with traveling personnel to stay updated on ongoing activities and support required.

• A minimum of five years’ experience in a Technical Multimedia & Rigging background within the Cruise industry
• Experience in all areas of Show and Multimedia, with experience and knowledge of Audio systems
• Degree qualified, or holding similar qualifications in Media technologies, Show & Multimedia, or similar, is preferred
• Strong knowledge of safety and compliance within stage, machinery, and rigging is essential
• The ability to manage workflows and optimise processes at a high level
• Ensuring that daily processes run smoothly while monitoring activities to maintain quality standards meeting deadlines and guaranteeing continuity across operations and Dry Dock activities.
• Identifying and troubleshooting technical issues across all operational areas, ensuring minimal downtime and effective problem resolution collaborating with team members and relevant departments to analyse root causes and implement long-term solutions.
• Maintains regular catchups with Traveling Fleet Supervisors to ensure schedules align with operational requirements, company standards and guidelines.
• Analyses workflows and proposes improvements to increase efficiency and reduces resource waste and unnecessary delays.
• Plans and monitors operational costs to ensure they stay within budget and collaborates with other departments to ensure effective resource utilization.
• Provides regular performance reports and identifies issues and proposes data-driven solutions.
• ensures customer technical expectations are met and coordinates with suppliers to maintain a consistent supply of materials and\/or services.
• Ensures all operations comply with company standards and reference safety\/quality regulations, overseeing the implementation of procedures to minimise risks.
• Coordinates and implements requests from productions and other colleagues communicating effectively with team members, travelling fleet supervisor, and other stakeholders.
• Provide a strong understanding of MSC products and features, collaborating and communicating effectively with other departments to ensure excellent support is consistently delivered.VISA REQUIREMENTS (if any)

The existing right to work in the UK is preferred. Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.