Solutions Delivery Consultant – (French Fluent Required)

At 8×8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device.

– the 8×8 Experience Communications Platform – brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

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The Solution Delivery Consultant is responsible for delivering 8×8 cloud based solutions to our highly valued enterprise Customers. You will provide guidance to our customers on how to optimise their end-to-end IP network for 8×8 cloud based solutions. Provide in depth design, planning, testing and delivery of our solutions and work to troubleshoot issues quickly and effectively.

Responsibilities
Manage and maintain the customer relationship post-deployment for Customers continued growth and success
Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
Provide guidance on hosted voice configurations, call centre design and end-points
Complete configuration, implementation and testing of 8×8 services
Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
Complete detailed design documentation (call flows, user information, call management features)
Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions
Provide best practice recommendations around CCaaS and UCaaS builds and design
Meet with sales and deployment teams to gather critical account information

Qualifications

*Fluent in French and located in Canada*
3+ years of project management, customer training, technical support, or SaaS product administration
Experience with major VOIP protocols: SIP and MGCP knowledge is a plus
Working knowledge of routers, switches, and other network components
Ability to manage multiple projects simultaneously with strong planning and organisational skills
Excellent interpersonal skills demonstrated in a customer facing environment

8×8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8×8.com (Include “Reasonable Accommodation” in the subject line)

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