Superstore Deputy Manager #1035

Our charity shops play a crucial role in raising funds to help us deliver care and to support local people. We are currently seeking a proactive and organised Deputy Shop Manager to join our brand new Superstore Shop team, based in Hanley.

As the Deputy Shop Manager, you’ll work closely with the Superstore Manager to support the daily operations of our Hanley shop. You’ll play an essential role in supporting staff and leading a team of volunteers, helping to drive sales, and ensuring the shop runs smoothly in the manager’s absence. This is a fantastic opportunity for someone with retail experience and a passion for charity work.

Key Responsibilities

• Support the Superstore Manager in overseeing daily shop operations, including opening and closing procedures
• Assist in motivating and managing a team of staff and volunteers, creating a welcoming and productive environment
• Help with sorting, pricing, and displaying donations to maximise sales including furniture
• Provide exceptional customer service and ensure high standards are maintained
• Take on leadership responsibilities in the Manager’s absence
• Oversee till operations and cash handling accurately and efficiently
• Maintain a safe, organised, and clean shopping environment

About You

We’re looking for an enthusiastic Deputy Manager with a can-do attitude and a commitment to supporting Dougie Mac’s mission. This role requires excellent interpersonal skills, flexibility, and a proactive approach to help the team succeed. Ideally, you’ll have:

• Previous experience in retail, preferably in a large charity or high street shop setting
• Strong leadership qualities to support and guide volunteers
• A customer-focused approach and strong communication skills
• Flexibility to adapt to changing needs and cover shifts, including weekends
• An eye for detail and creativity to help present the shop attractively

Why Join Dougie Mac?

At Dougie Mac we care for our staff and provide a wide range of staff benefits;

• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice paid Healthcare Cash Plan
• Competitive Pension Scheme
• Paid for DBS by the hospice
• Learning & Development opportunities

Full role details can be found on the job description. We provide additional training for this role.

Hours: 42.5 hours a week (5 out of 6 days a week) Closed on Sundays

Salary from: £27,700

The role will require a DBS check which would be processed and paid for by the Hospice.

Applications close: Sunday 26th January 2025

1st stage interviews: Beginning of February

Recruitment for this role is in 2 stages. The first stage includes an interview. If selected for the 2nd stage interview, you will be invited to attend one of our Superstore’s to undertake a taster session, work based tasks and to meet with a Director.

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

Job Description & Person Specification below – Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

To find out more information click here.

Douglas Macmillan Hospice
Barlaston Road
Stoke-on-Trent
ST3 3NZ

Email: recruitment@dmhospice.org.uk
Tel: 01782 344300