Superstore Manager #1034

Our charity shops play a crucial role in raising funds to help us deliver care and to support local people. We are now seeking a proactive and motivated Shop Manager to lead our brand new Superstore.

As the Superstore Manager, you’ll be responsible for driving the success of our Hanley shop. Leading by example, you’ll oversee daily operations, working closely with a dedicated Deputy Manager and a team of staff and volunteers to create a positive and welcoming shopping experience. This role requires strong leadership, a flexible approach, excellent customer service skills and a can-do attitude to inspire and develop your team.

Key Responsibilities:

• Lead, motivate, and support your Deputy Manager, Section Supervisors, Shop Assistants and volunteers to meet sales targets
• Implement visual merchandising and promotional activities to attract customers
• Oversee sorting, pricing, and displaying donations to maximise shop appeal
• Manage the day-to-day operations of the shop, ensuring it runs smoothly and efficiently
• Ensure high standards of customer service and create a welcoming atmosphere

About You

We’re looking for someone with a passion for charity work and community engagement. You’ll bring excellent people skills, a proactive approach, and the flexibility to adapt to the daily challenges of a large charity shop environment. Additionally, you’ll have:

• Proven retail management experience, ideally in a large charity or high street retail setting
• Strong leadership skills to inspire, manage, and develop a diverse team of staff and volunteers
• A commercial mindset, with experience in meeting targets
• Great organisational skills and attention to detail for effective stock management
• Flexibility to cover a varied schedule, including weekends

Why Join Dougie Mac?

At Dougie Mac we care for our staff and provide a wide range of staff benefits;

• Salary from £32,133
• 35 days of annual leave, rising with length of service
• Options to buy and sell annual leave
• Hospice paid Healthcare Cash Plan
• Competitive Pension Scheme
• Paid for DBS by the hospice
• Learning & Development opportunities

Hours: Shop opening times: Monday to Saturday 9am – 4.30pm

42.5 hours a week (5 out of 6 days a week) Closed on Sundays

Applications close: Sunday 26th January 2025

1st stage interviews: Beginning of February

Recruitment for this role is in 2 stages. The first stage includes an interview. If selected for the 2nd stage interview, you will be invited to attend one of our Superstore’s to undertake a taster session, work based tasks and to meet with a Director.

For more information please contact the Retail Team on 01782 344339

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early, in the event of a large number of applications.

Job Description & Person Specification below – Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV’s alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

To find out more information click here.

Douglas Macmillan Hospice
Barlaston Road
Stoke-on-Trent
ST3 3NZ

Email: recruitment@dmhospice.org.uk
Tel: 01782 344300