Support Broker

Job Description

PLEASE APPLY USING OUR SECURE ONLINE LINK – INFO AT END OF ADVERT

Job Title Support Broker

Salary £24,000 (increasing to £24,500 in April 2025)

Reports to Operations Manager – Hospital Discharge

Duration Permanent subject to funding

Place of work Unit 1G/H Guildford Road Industrial Estate, Hayle TR27 4QZ

Working hours 37 hours per week, typically 9am to 5pm Monday to Thursday, Friday 9am to 4.30pm. There is also an option for an 8.30am start.

Benefits

· Working as a member of a great, dynamic and focused team, within an Investor in People Gold Standard Organisation

· Training & Development opportunities

· Generous annual leave allowance of 31 days in the first year and increasing year on year increasing to a maximum of 43 days

· Great facilities and free parking at our office

· A day off on your birthday

· A great work life balance culture.

· Opportunity for some home working after successful probationary period.

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

Role Purpose

The Support Broker provides personalised support to individuals, helping them access care, resources, and community connections to maintain independence. This role involves working with clients, professionals, and organisations to coordinate and deliver tailored solutions that address health and social care needs.

Activities and Responsibilities

Client Support

• Work with individuals to design and implement personalised care plans.
• Advocate for clients with external organisations to ensure needs are met.
• Maintain regular communication with clients, progressing cases from referral to closure.
• Facilitate community integration and sustainability of support for clients.

Coordination and Administration

• Manage a caseload of 30-60 clients, adapting to changing priorities.
• Attend and represent the organisation in multidisciplinary team meetings.
• Use a case management system to document client interactions and monitor progress.
• Coordinate services such as housing support, welfare benefits, and independent living aids.

Collaboration

• Build relationships with internal and external partners, including VCSE organisations, statutory services, and care providers.
• Ensure seamless communication and referrals between stakeholders to meet client needs effectively.

Problem-Solving

• Identify creative, alternative solutions to traditional care models.
• Leverage available resources like grants and funded services to enhance client outcomes.

Essential Skills and Attributes

• Organisation & Time Management: Ability to manage multiple tasks, prioritise effectively, and adapt to changes.
• Communication: Strong verbal and written skills to liaise with clients, teams, and external organisations.
• Empathy & Sensitivity: Demonstrates compassion and understanding towards diverse client needs.
• Technology Proficiency: Experienced with Microsoft Office and case management systems.
• Team Player: Collaborative and supportive in multidisciplinary settings.

About Us

disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Our Values

Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviors as we work together towards our vision of ‘A fully inclusive society, with equity of opportunity for all’:

· Our passion for equity – inspiring each other and demonstrating fairness, commitment, and accountability.

· Respect for self and others – being open minded, reliable, and approachable, acting with integrity in everything we do.

· Being supportive – having an inclusive, positive, and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities.

How to apply:

Please apply via our secure online link. Copy and paste into your browser:

https://forms.monday.com/forms/69988a150fe1d351a6e7850902bee264?r=use1

Select which position you are applying for. Complete the application form.

Interview dates: As suitable candidates are identified

Shortlisted candidates will require two references and a clear DBS check.

Applicant Equity, Diversity and Inclusion Monitoring Form:

As an organisation we want to surpass the aims and commitments set out in our Equity, Diversity and Inclusion Policy. This includes following the appropriate equalities laws, including the Equality Act 2010, building an accurate picture of our workforce, monitoring our diversity and inclusion efforts, and striving to continuously improve. Completing the form is voluntary and anonymous. The information provided will be kept confidential and separate from the recruitment selection process. The information is only used for monitoring purposes.

Please copy and paste the link below into your browser if you would like to complete the Applicant Equity Diversity and Inclusion Monitoring Form

https://forms.office.com/Pages/ResponsePage.aspx?id=rB_9RMzUa0-0jOf13mStemuqCJ7Oev9FqoWXPpn9dnxUQThZWE1WN0JOTUk0R1k5MUk3N1lEVThWRS4u

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person