Team Leader (Care)

Job Description

Key purpose of the job:

The primary objective of this post is to provide care and support through a person-centred approach which meets the practical, physical and emotional needs of service users, with an physical disabilities, learning disabilities, autism, and other mental health issues. To assist persons with a disability with their day-to-day living, training and daytime opportunities, in which to live life to their fullest potential; achieve their highest level of functioning to maintain independence and/or to improve skills that will make them more independent.

Main responsibilities

As Team Leader you will be responsible for leading and managing, a staff team, co-ordinating shift activity and delegating tasks accordingly to ensure that service users receive the appropriate support and care. As Team Leader, you will work collaboratively as part of a Multi-Disciplinary Team in the provision of safe, person-centred and quality assured services to users of the service.

Service User

• Assist in the implementation of clinical/Social Care policies and guidelines which supports person centred services in line with National Quality Standards and all legal frameworks
• Assist in the Management of service user care to ensure the highest professional standards using an evidence-based approach to ensure clinical effectiveness and efficiency.
• Coordinate and prioritise appointments in liaison with multi-disciplinary teams.
• Participate in quality improvement initiatives to improve service user satisfaction.
• Deal with complaints, in a professional, logical and coherent manner; as per policy.
• To work under the direction of the Assistant/Manager to ensure that the highest possible standards of care are maintained at all times, consistent with the mission, vision and values of the service.
• Actively promote the participation of persons with a disability in the planning of the centre/home.
• To report immediately to the Assistant/Manager any incident of concern involving either staff member or resident, in accordance with the organisations incident reporting policy.
• Working in partnership with multi-disciplinary teams, families and other key people to support each service user to work towards and achieve their personal goals, guided by their individual care plan.
• To act as key worker for named service users where appropriate.
• Provide individualised support, using a facilitative and strengths-based approach to personal care, whilst always ensuring service users right to dignity and respect.
• Promote the social interaction of persons with a disability, with the wider community, in accordance with their choices and personal goals.

Staff Management

• Provide support / supervision to, and other front-line staff where appropriate.
• Ensure staff members are fully informed on all matters affecting the day-to-day running of the services and that lines of communication are clear and implemented by all staff.
• To participate in matters concerning discipline, grievances, untoward incidents and complaints, when required.

Health and Safety

• Ensure that services are compliant with the requirements of the Health, Safety and Welfare legislation.
• Perform duties in a manner conducive to health and safety, and in accordance with the organisations policies and procedures.
• Ensure that accidents and incidents involving service users/visitors/staff are recorded in line with policy and all statutory reports completed to a high standard.
• Ensure all staff members, are aware of their responsibilities in the event of an emergency accident/incident.

Record and Financial Management

• To maintain accurate and comprehensive records as are required in the individual service e.g. daily reports, financial records, communication books, family contact sheets and service user care plans (where applicable).
• To support service users to manage their personal monies, and to document all transactions, whilst ensuring their personal finances are safeguarded.
• To maintain accurate records of all expenditure, attaching to the centre/unit (where appropriate).
• To ensure that files are up to date and stored in an orderly and secure fashion, that ensures service user confidentiality.

Training and ongoing development

• Be aware of current developments in disability services, mental health services and all other provisions of care in Ireland; and maintain a commitment to ongoing professional development in these areas.
• Attend and participate in continuous professional development
• Educate and support all assigned staff members, including the induction of new staff, and support line management in the ongoing performance appraisal.

Team Management & Setting Objectives

• Experience of leading a team of staff in a social care environment, preferably residential care:
• Experience of setting individual and team objectives in order to achieve high standards of service delivery.

Qualifications & Experience

• A third level qualification in the area of health & social care i.e. Social Work, Social Care, Social Policy, Psychology (or other relevant discipline)
• Have a minimum of 1 years experience of working in similar settings/residential services, with people with an intellectual disability, autism or associated mental health needs.
• Previous experience of managing a team in a residential setting for people with disabilities or associated mental health needs with a minimum of 1 years experience working in a Team Leader role

Job Type: Full-time

Pay: £13.00-£15.00 per hour

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Experience:

• Supervising experience: 1 year (preferred)
• Restaurant management: 1 year (preferred)
• Bar management: 1 year (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person