Technical Services Administrator

About us:
At Matthew Algie, youll work with some of the most talented individuals in the coffee industry. Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Technical Service Administrator
Location: Glasgow, Head Office
Job Type: Full time, Permanent
Hours: Monday to Friday, 39.5 hours per week
Salary: £24,648.00 per annum
Benefits: 28 days annual leave + 4 public holidays, healthcare cash plan, life insurance, private pension, staff discounts and more!

The Role
An exciting opportunity has arisen within Matthew Algie to apply for the position of Technical Service Administrator on a full-time, permanent basis. In your new role, you will provide proactive processing and booking-in of all parts and machinery for the Stores Department. This department handles the machinery and spare parts processing for our impressive range of coffee machines and coffee equipment enjoyed by our customers across the UK and Ireland.

Key Responsibilities:

• Inputting data to Metrix and Dynamics
• Creating work orders for all new equipment
• Responding to Parts Department email inbox management
• Dealing with warranty returns (emailing suppliers, arranging replacement parts, etc.)
• Parts and machine order processing / booking-in
• Stock cycle counting
• Maintaining stock and returns of refurb parts on relevant portals
• Liaise with Field Engineers and all key stakeholders regarding parts requirements
• Loading of documents to Coffee Safe
• Managing M&S call off spread sheet
• Dealing with carrier manifests
• Generating and maintaining spreadsheet to track write-off equipment

Key Performance Indicators:

• In line with department KPIs
• All work should be carried out in a timely and professional manner within the time scales given by the department supervisors.

Person Specification

Education / Qualifications / Training:

• Educated to Scottish Higher level or equivalent (desirable)

Experience:

Essential

• Significant previous experience in an office administration environment

Desirable:

• Experience in checking the accuracy of documents
• Previous experience working in a Technical Services Environment

Skills / Knowledge:

• High level of computer literacy
• Strong ability to multitask
• Good attention to detail and accuracy
• Excellent proven communication skills

• Excellent interpersonal skills to be able to build rapport with colleagues across the organisation
• Good written and oral communication skills

• Computer Literate including use of Microsoft Excel, Word, PowerPoint, and Outlook.

Personal Attributes:

• A calm, positive approach and working effectively under pressure.
• Good time management and prioritisation skills
• Ability to learn and implement new ways of working

• A confident, friendly individual with smart appearance
• Ability to work independently on their own and as part of a team.
• Ability to be flexible to meet the needs of internal and external customers
• Punctual
• Ability to follow direction and work within agreed parameters
• A strong work ethic
• Good listening skills
• Personal motivation and enthusiasm

The role profile is not exhaustive, and some tasks may alter or change.

Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie

Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Previous experience may include:
"admin assistant" or "admin clerk" or "admin coordinator" or "admin executive" or "admin office assistant" or "admin person" or "admin support" or "admin worker" or "administration apprentice" or "administration assistant" or "administration clerk" or "administration co-ordinator" or "administration co-ordinator" or "administration coordinator" or "administration executive" or "administration office assistant" or "administration support" or "administration support assistant" or "administrative assistant" or "administrative clerk" or "administrative co-ordinator" or "administrative co-ordinator" or "administrative coordinator" or "administrative support" or "administrator assistant" or "apprentice administrator" or "clerical processor" or "clerical support"