Receptionist/Administrator – Langham Manor

Job Description

ABOUT US:

Langham Manor Care Home is looking to recruit an Admin Reception on a permanent basis with contracts for 40 hours.

Our contemporary and cutting-edge care home is based in Stowmarket. We are proud to offer the following; Residential Care, Dementia Care, Nursing Care, Respite Care, Palliative Care and End of Life Care.

WHAT WE OFFER:

• Competitive hourly rate £12.55
• 28 Days Holiday Allowance
• Job satisfaction
• Support & Development
• Enhanced DBS Check
• Career progression
• Free On-Site Parking
• Access to a Blue Light Discount Card

DUTIES AND RESPONSIBILITIES:

• To welcome all residents/ visitors to the home in a pleasant manner. Ensuring the visitors book is completed, and the appropriate person is notified of their arrival.
• Ensure that the reception area has a welcoming and positive first impression.
• To answer the phone promptly and deal with any enquires in a polite, helpful and positive manner.
• Build relationships with relatives, residents, professional service providers and other visitors. Comfort relatives at times of distress ensuring privacy and empathy.
• To ensure all correspondence received is date stamped and receives prompt attention.
• To ensure that the Home’s filing system is maintained accurately and promptly.
• To ensure that the Home’s filing system is maintained accurately and promptly.
• To undertake sales ledger responsibilities which include:
• The provision of accurate financial information to Head Office in order to raise invoices/credits in a timely and accurate manner.
• To submit all new Private Resident contracts to the Billing Team in a timely manner. To liaise with Social Services / PCT / and other funders to ensure that the correct funding is in place
• To order uniforms and badges where requires.

ABOUT YOU:

• You will have experience of administration within a care home setting caring for older people or the care sector.
• You will have a kind and caring approach with a passion for delivering the highest possible standard of service, care and support for the residents.
• You will have excellent communication skills and have a desire to work in a participatory manner with residents, relatives and colleagues to enable residents to achieve desired outcomes and goals.
• You will have the ability to work positively as a member of the staff team and the flexibility to work alone when required.
• You will have excellent numeracy skills and computer skills with a working knowledge of Microsoft packages.
• You will have the right to work within the UK.

The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicants will be appointed subject to references and enhanced DBS check

#SCGS1

Job Types: Full-time, Permanent

Pay: From £12.55 per hour

Additional pay:

• Performance bonus

Benefits:

• Company events
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Do you have experience working in a care enviroment?

Experience:

• Administrative: 3 years (required)
• receptionist: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: #SCGS1