Temporary Customer Service Advisor

• 3 month temp to perm position
• Weekly pay

About Our Client

Our client is a well-established businesss and professional services business within the world of IT and they are looking for a Temporary Customer Service Advisor to join their Whitefield team on a 3 month basis with the possibility of going perm.

Job Description

As a Temporary Customer Service Advisor you will:

• Provide prompt, professional, and friendly service to customers via phone, email, and live chat, addressing inquiries and resolving issues.
• Accurately process customer orders, returns, and exchanges, ensuring all transactions are handled in a timely manner.
• Accurately process collection requests for customers in an efficient manner to ensure dates are met
• Investigate and resolve customer complaints, escalating issues to the Customer Services Manager when necessary.
• Maintain accurate records of customer interactions and transactions in our CRM system.

The Successful Applicant

To be successful in this role:

• Have experience within customer service or call centre (1 year or more)
• Strong written and verbal communication skills
• A passion for customer service and a desire to resolve queries through to completion
• Demonstrable experience of working and delivering daily, weekly and monthly targets
• Excellent problem-solving skills, with great attention to detail
• Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time

What’s on Offer

In return, our client can offer:

• 3 month temp to perm role
• On-site-parking
• Weekly pay
• Career prospects
• Mon – Fri working patterns