Food and Beverage Supervisor

Job Description

JOB DESCRIPTION
JOB TITLE:

Food & Beverage Supervisor

REPORTING TO:

Food and Beverage Manager/ Ops Manager

MAIN PURPOSE OF JOB:

To assist the Food and Beverage Manager in enabling employees under your control, to consistently achieve product and service delivery standards and ensure a high degree of customer care.

GENERIC KEY ACCOUNTABILITIES:

People

• To take pride in everything I do
• To consistently deliver outstanding hospitality
• To anticipate and react to the needs of our guests
• To be an ambassador for the Macdonald Brand
• To take ownership for my personal development and performance
• To contribute to the overall effectiveness and performance of my team

Product

• To consistently deliver Macdonald core standards which are relevant to my role
• To maintain a safe and clean environment
• To take responsibility for understanding our products and services
• To proactively look for ways to improve or enhance the guest experience
• To use feedback to improve my personal performance whilst activity encouraging feedback from others
• To give my full to support to company initiatives

Process

• To complete and act upon training (including statutory) in line with company policy and procedures
• To follow all processes assigned to my role ensuring full compliance
• To identify any barriers or challenges which may prevent me from delivering on agreed processes
• To take responsibility for keeping up to date with any changes in my department

Profit

• To have an awareness and understanding of operational costs related to the performance of my job role
• To look for ways to protect the profit of the organisation without compromising the guest experience
• Be aware of department objectives and ensure all sales opportunities are exploited (OWS)
• To promote the products and services to our guest at every opportunity
• Spot and act on every opportunity for sales
• To act upon any reasonable instructions from management as pertains to my job responsibilities

JOB SPECIFIC ACCOUNTABILITIES:

• Make sure that all stores, drinks and linen are requisitioned daily to meet business needs.
• Ensure the restaurant is correctly prepared prior to each meal service.
• Check all cleaning schedules are adhered to on a daily basis.
• Make sure that service delivery is consistently achieved in line with agreed departmental and core
• standards.
• Check that all guest’s charges are passed to Reception for posting.
• Hazards, accidents and maintenance are reported immediately and auctioned as soon as possible.
• Follow security procedures correctly.
• Ensure Fire, Health and safety training has been attended every 6 months.
• Make sure all identified training sessions are attended.
• Be aware of the implications of the weights and Measures, Licensing Laws and Food Hygiene.
• Regulations and ensure all laws are adhered to.
• Make sure that complaints are dealt with in a professional manner.
• Ensure all staff displays a courteous and helpful attitude to all guests.
• Have full awareness of Hotel and Company products. To act in accordance with the hotel and departmental fire procedures.
• To be fully aware of the company and hotel policy regarding children.
• To undertake any other duties as may reasonably be requested by the management.

Job Type: Full-time

Pay: £11.96-£12.50 per hour

Expected hours: No less than 40 per week

Additional pay:

• Loyalty bonus
• Tips

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Penrith, CA11 0JJ: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Reference ID: Supervisor/Duty Manager