Service Coordinator

Job Description

Job description

Due to our ever expanding business Digital Autopsy UK have an exciting opportunity to take up the position of Company Service Coordinator based at our head office in Sheffield (Please note we are due to move offices in Spring 2025 to Blackburn, Rotherham). Digital Autopsy UK have pioneered the provision of dedicated Digital Autopsy scanning facilities to provide a professional post-mortem CT service to the office of His Majesty’s Coroner and we have already helped thousands of bereaved families. Digital Autopsy UK, is working to redefine how post-mortems are carried out worldwide by providing a minimally invasive alternative using CT imaging.

The successful applicant will provide support to our service department in assisting with administration and coordination duties. Duties and responsibilities will include:

·

• Registration of all new patient referrals.
• Be the first point of contact for queries external to the organisation.
• Maintenance/management of service department email inboxes.
• Review and coordinate Radiologists daily workflow, ensuring the most appropriate consultant is assigned to a case.
• Ability to deal with sensitive and high-profile cases in the absence of the Service Manager.
• Monitor contractual SLAs and KPIs.
• Work independently in the absence of the Service Manager
• Monitor and Coordinate transport arrangements for each facility.
• Confidently approach sensitive matters with bereaved families, funeral directors and family representatives with empathy and respect.
• Act as first point of contact for incoming telephone enquiries.
• Complete ad-hoc administration projects.
• Update the internal scan management system with case relevant information and updates.
• Assist the Service Manager and General Manager in daily duties.

The Candidate:

• A minimum of 3 GCSE grade C or above (or equivalent to new grading system).
• Excellent written and verbal communication skills.
• High level of attention to detail.
• Proficient user of Word and Excel.
• Display high levels of professionalism.
• Previous experience working in the funeral industry or medical setting preferred but not essential as full training will be provided.
• You must have a sympathetic and empathetic approach to the work.
• Proactive and able to operate without direct supervision.
• Understanding of and commitment to the highest standards of customer service and care.
• Ability to coordinate multiple tasks simultaneously.

Excellent interpersonal and communication skills are required for this post as an important part of this role will be working in tandem with our service team. In return we offer a competitive salary, free onsite parking and 25 days annual leave entitlement which increases during length of service.

Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year dependant on experience

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• System administration: 1 year (preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• System administration: 1 year (preferred)

Work Location: In person

Application deadline: 24/01/2025