Receptionist

Hilton is the world’s most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Receptionist to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors programme
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle credit transactions following Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Helping guests with luggage, excursions, and taxi bookings
• Always be present in the lobby and reception desk. Direct guests to the correct areas.
• Ensure Reception and lobby areas are tidy and clean
• Jump into other ad-hoc duties when your colleagues need your help
• Lobby host
• Ensuring luggage stored within process

What we need from you

• Excellent customer service skills
• Hospitality experience advantageous
• Attention to detail and a great team player
• Be yourself but be presentable in appearance
• Must speak fluent English

Why work for us

• We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee Friends/Family discounted rates at Heeton-operated hotels and Hilton GO (Worldwide Hilton Discount on hotel bedrooms)
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Eyecare, Career Break, Buy Annual Leave and Wedding Leave
• Heeton is an expanding company which offers excellent career, training, and development opportunities
• Exclusive access to the employee recognition reward scheme – Heeton Rewards
• Retention bonus on completion of 3 and 6-month service
• Work / life Balance implement with 2 weeks rotas, 2 consecutive days-off

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds.

In line with the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK.

A stylish central London hotel with a Georgian façade, meeting facilities, free Wi-Fi and a chic restaurant. Doubletree by Hilton Kensington is just steps from Gloucester Road Tube station, from where it is six minutes to national rail and coach connections at Victoria station and eight minutes to Paddington station. Enjoy a night at the Proms in the Royal Albert Hall, 13 minutes walk from the hotel. Exibitions at the Natural History Museam, Science Museum and the Victoria and Albert Museum are withn easy walking distance and is a five minute taxi ride to Harrods and the shops of Knightsbridge.